Privacy Policy

At RUBY & Co., we take your privacy seriously. This policy explains what information we collect when you visit our store, how we use it, and what rights you have. We keep things simple and honest — no legal jargon, no hidden practices.

By using our website and placing orders, you agree to the practices described in this policy. If you have any questions, you can always reach us via WhatsApp or email.

1. Information We Collect

When you create an account or place an order, we collect the following information:

• Full name
• Email address
• Phone numbers (primary and secondary) for delivery coordination
• Delivery address (street, district/city)
• Order history and product preferences

We do not collect payment card details. All orders are processed as Cash on Delivery (COD) only.

2. How We Use Your Information

We use the information you provide solely to run our store and serve you better:

• To process and fulfill your orders
• To contact you about your delivery via phone or WhatsApp
• To send order confirmations and updates
• To manage your account and order history
• To improve our products and shopping experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Browsing Data

Our website uses minimal cookies to keep your session active and remember your cart. We do not use third-party advertising cookies or tracking pixels. Your browsing data (pages visited, time on site) may be collected anonymously to help us understand how customers use the store — this data is never linked to your personal identity.

4. Data Storage & Security

Your data is stored securely. We use industry-standard practices to protect your information from unauthorized access, including encrypted passwords and secure connections (HTTPS). Only authorized store staff can access order and customer data through the admin dashboard.

We retain your data for as long as your account is active or as needed to fulfill orders. You may request deletion of your account and data at any time.

5. Your Rights

You have full control over your personal information. You can:

• Request a copy of the data we hold about you
• Ask us to correct any inaccurate information
• Request deletion of your account and all associated data
• Opt out of any non-essential communications at any time

To exercise any of these rights, simply contact us via WhatsApp or email and we will respond within 3 business days.

6. Third-Party Services

We do not integrate with third-party payment processors. Our store uses WhatsApp Business for customer communication — WhatsApp's own privacy policy applies to messages sent through that platform. We are not responsible for the privacy practices of external websites linked from our store.

7. Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time as our store grows or regulations change. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our store after any changes means you accept the updated policy.